TS & CS

Welcome to the Atlantic Spas UK terms and conditions for use. These Terms and Conditions apply to the use of this website at www.atlanticspas.co.uk and related services. By accessing the website www.atlanticspas.co.uk and/or placing an order, you agree to be bound by these terms and conditions.

Using this website indicates that you accept these terms regardless of whether or not you choose to register with us or order from us. If you do not accept these terms, do not use this website

The www.atlanticspas.co.uk website is operated by : ATLANTIC SPAS HOT TUBS LTD , whose registered office is at Cotton Court,

Church Street,

Preston,

Lancashire.

PR1 3BY.

 

Our company registration number is 09536616

 

Our contact details are as follows:

 

Atlantic Spas UK

Cotton Court,

Church Street,

Preston,

Lancashire.

PR1 3BY

General email: info@atlanticspas.co.uk

 

Telephone number: 01772 439005

 

 

1. INTRODUCTION

1.1 You will be able to access most areas of this Website without registering your details with us. Certain areas of this Website are only open to you if you register.

1.2 We may revise these terms and conditions at any time by updating this posting. You should check this Website from time to time to review the then current terms and conditions, because they are binding on you. Certain provisions of these terms and conditions may be superseded by expressly designated legal notices or terms located on particular pages of this Website. If you do not wish to accept any new terms and conditions after we have given notice, you should not continue to use this Website.

 

1.3 If you have any concerns about material on our site, please contact us by email at info@atlanticspas.co.uk

 

2. ORDERING FROM US

2.1 You are deemed to place an order with us by ordering via our online checkout process. As part of our checkout process you will be given the opportunity to check your order and to correct any errors. We will send you an order acknowledgement, detailing the products you have ordered.

 

2.2 Our acceptance of an order takes place when we despatch the order or send you confirmation by email. When we despatch the order or send you confirmation by email the purchase contract will be made and you will be charged, unless we have notified you that we do not accept your order or you have cancelled your order.

 

2.3 We may refuse in our discretion to accept an order:

 

   

(a) where we cannot obtain authorisation for your payment;

   

(b) if there has been a pricing or product description error; or

   

(c) if you do not meet any eligibility criteria set out in our terms and conditions. term>

   

(d) services or information ordered by you are not available;

   

(d) where goods, services or information ordered by you are not available;

   

(e) if we do not deliver to your area;

Where we do not accept your order but have processed your payment, we will re-credit your account with any amount deducted by us from your debit or credit card as soon as possible, but in any event within 30 days of your order. We will not be obliged to pay any additional amount as compensation for disappointment.

 

3. PRICING

3.1 All prices include VAT (where applicable) at the current rates. We reserve the right to express the price exclusive of VAT, but we shall show VAT separately and include it in the total price.

 

4. DELIVERY

4.1 We will deliver goods ordered by you as soon as possible to the address you give us for delivery, but in any event within 60 days of your order.

 

4.2 If the goods we deliver are not what you ordered or are damaged  or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us in writing, at our contact address, of the problem within 10 working days of the delivery of the goods in question.

 

4.3 If you do not receive goods ordered by you within 60 days of the date on which you ordered them, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 10 days of our maximum delivery period of 60 from the date on which you ordered the goods.

 

5. PRODUCT LIABILITY

 

5.1 If you do not receive goods ordered by you within 60 days of the date on which you ordered them, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 10 days of our maximum delivery period of 60 from the date on which you ordered the goods.

 

5.2 If you notify a problem to us under this condition, our only obligation will be, at your option:

 

   

(a) to make good any shortage or non-delivery

   

(b) to replace or repair any goods that are damaged or defective; or

   

(c) to refund to you the amount paid by you for the goods in question in whatever way we choose.

5.3 Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question under clause 5.3(c) above.

 

5.4 You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We will not be liable for consequential losses where you have not kept those costs to a minimum. You should contact us in advance before incurring any such costs.

 

5.5 Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.

 

6. CANCELLATION OF CONTRACTS FOR GOODS AND RETURNS POLICY – FOR CONSUMERS ONLY

6.1 This section applies to consumers only (and not to businesses or other organisations) who order goods

 

6.2 If you wish to cancel your order:

 

 

(a) you can notify us by email to info@atlanticspas.co.uk before we have dispatched the goods to you; or

 

6.3 You can return goods you have ordered from us for any reason at any time within 14 days of receipt for a full refund or exchange. The costs of returning goods to us shall be borne by you, the cost of returning large items would be quite expensive e.g £400 for hot tubs. Please notify us by email if you are returning the goods.

 

6.4 Upon receipt of the goods we will give you a full refund of the amount paid or an exchange credit as required, less (if for any reason the these costs have not been paid by you) the costs of delivery to us.

 

6.5 The rights to return the goods to us as referred to in clause 6.3 will not apply in the following circumstances: -

 

* in the event that the product has been used

* to any products that we have made or customised specifically for you

The provisions of this clause do not affect your statutory rights.

7. LICENCE

7.1 You are permitted to print and download extracts from this Website for your own private use on the following basis:

 

     (a) no documents or related graphics on this Website are modified in any way;     (b) no graphics on this Website are used separately from accompanying text; and

    (c) any of our copyright and trade mark notices and this permission notice appear in all copies.

7.2 Unless otherwise stated, the copyright and other intellectual property rights in all material on this Website (including without limitation photographs and graphical images) are owned by us or our licensors. For the purposes of these terms and conditions, any use of such material other than in accordance with this clause for any purpose is prohibited. If you breach any of the terms in these terms and conditions, your permission to use such material automatically terminates and you must immediately destroy any such material.

 

7.3 Subject to this clause, no part of such materials may be reproduced, displayed, modified, sold or stored without our prior written permission.

 

7.4 Any rights not expressly granted in these terms are reserved.

 

8. SERVICE ACCESS

8.1 While we endeavour to ensure that this Website is normally available 24 hours a day, we will not be liable if for any reason this Website is unavailable at any time or for any period.

 

8.2 Access to this Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.

 

9. VISITOR MATERIAL AND CONDUCT

9.1 Other than personally identifiable information, which is covered under the Privacy Policy , any material you transmit or post to this Website will be considered non-confidential and non-proprietary. We will have no obligations with respect to such material. We and our nominees will be free to copy, disclose, distribute, incorporate and otherwise use such material and all data, images, sounds, text and other things embodied therein for any and all commercial or non-commercial purposes.

 

9.2 You are prohibited from posting or transmitting to or from this Website any material:

 

   

(a) that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience;

   

(b) for which you have not obtained all necessary licences and/or approvals;

   

(c) which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in the UK or any other country in the world; or

   

(d) which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).

9.3 You may not misuse the Website (including, without limitation, by hacking, impersonating any person or entity or falsely misrepresent your affiliation with a person or entity, ‘stalk’ or harass another or collect or store personal data about other users ).

 

9.4 We will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting any material in breach of these terms and conditions.

 

9.5 It is your responsibility to determine that your input into our site, including use of any chat room areas of our site, including your choice of your user name, conforms to the above conditions.

 

9.6 If you notice any content which breaches these conditions, please notify us by email to info@atlanticspas.co.uk

 

10. LINKS TO AND FROM OTHER WEBSITES

10.1 Links to third party websites on this Website are provided solely for your convenience. If you use these links, you leave this Website. We have not reviewed all of these third party websites and do not control and are not responsible for these websites or their content or availability. We therefore do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to this Website, you do so entirely at your own risk.

 

10.2 If you would like to link to this Website, you may only do so on the basis that you link to, but do not replicate, the home page of this Website, and subject to the following conditions:

 

   

(a) you do not remove, distort or otherwise alter the size or appearance of the Atlantic Spas UK logo;

   

(b) you do not create a frame or any other browser or border environment around this Website;

 

(c) you do not in any way imply that we are endorsing any products or services other than our own;

 

(d) you do not misrepresent your relationship with us nor present any other false information about us;

(e) you do not otherwise use any Atlantic Spas trade marks displayed on this Website without our express written permission;

(f) you do not link from a website that is not owned by you; and

(g) your website does not contain content that is distasteful, offensive or controversial, infringes any intellectual property rights or other rights of any other person or otherwise does not comply with all applicable laws and regulations.

We expressly reserve the right to revoke the right to link to this Website for breach of these terms and to take any action we deem appropriate.

 

11. REGISTRATION

11.1 To register with www.atlanticspas.co.uk you must be at least 18 years of age.

 

11.2 Each registration is for a single user only, whether or not acting on behalf of a company or other organisation. We do not permit you to share your user name and password with any other person nor with multiple users on a network.

 

11.3 Responsibility for the security of any passwords issued rests with you and if you know or suspect that someone else knows your password, you should contact us immediately.

 

11.4 We may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these terms and conditions.

 

12. DISCLAIMER

12.1 While we endeavour to ensure that the information on this Website is correct, we do not warrant the accuracy and completeness of the material on this Website. We may make changes to the material on this Website, or to the products and prices described in it, at any time without notice. The material on this Website may be out of date, and we make no commitment to update such material.

 

12.2 The material on this Website is provided “as is” without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this Website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have effect in relation to this Website.

 

13. LIABILITY

13.1 Our liability (and that of our officers, directors, employees, shareholders or agents) of any kind (including our own negligence) with respect to our website or service for any one event or series of related events is limited to the total fees which you have paid to us in the 12 months before the event(s) complained of.

 

13.2 In no event (including our own negligence) will we be liable for any:

 

   

(a) economic losses (including, without limit, loss of revenues, profits, contracts, business or anticipated savings);

   

(b) loss of goodwill or reputation;

   

(c) special, indirect or consequential losses; or

   

(d) damage to or loss of data (even if we have been advised of the possibility of such losses).

13.3 Nothing in these terms and conditions shall exclude or limit our liability for (i) death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977); (ii) fraud; (iii) misrepresentation as to a fundamental matter; or (iv) any liability which cannot be excluded or limited under applicable law.

 

13.4 You agree, on behalf of yourself and your business entity or organisation, jointly and severally to indemnify us fully, defend and hold us, and our officers, directors, employees and agents, harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the terms and conditions by you, or your use of this Website or our services, or the use by any other person using your registration details.

 

14. GOVERNING LAW AND JURISDICTION

14.1 These terms and conditions shall be governed by and construed in accordance with English law. Disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the English courts where the claim is brought by you, save where you have legal rights to bring any claim in respect of such a dispute in any other jurisdiction. We nevertheless retain the right to bring proceedings against you for any threatened or actual breach of these terms and conditions in your country of residence, registration or business or any other relevant country.

 

14.2 We do not warrant that materials, services or information for sale on the Website are appropriate or available for use outside the United Kingdom. It is prohibited to access the Website from territories where its contents are illegal or unlawful. If you access this Website from locations outside the United Kingdom, you do so at your own risk and you are responsible for compliance with local laws.

 

Got a question about the hot tubs you need an answer to?

 

Feel free to give us a call on (01772) 439005.

 

 

 

Hot Tub Warranty - Atlantic Spas Hot Tubs Only.

 

5 Years Spa shell

 

We are warranted against water loss due to defects in the spa shell for five years from the original date of purchase.

One Year Surface Warranty

AtlanticSpas warrants the surface of the hot tub to be free from defects in materials and workmanship for 1 year

One Year Electrical Equipment Components

 

Electrical equipment components (specifically the pumps, heater, and control system) are warranted against malfunctions due to defects in workmanship or materials for one year from the original date of purchase.

 

Warranties for Other Components

 

The spa cover, light bulb, light lenses, fuses, headrests, cabinet finish, Step and filter are warranted to be free of defects in workmanship or materials at the time of delivery.

 

All other factory-installed components, including but not limited ozone, speakers and jets, are warranted against malfunction due to defects in workmanship or materials for one year from the date of purchase.

 

In the unlikely event that a part breaks down then simply phone us and we will arrange for the relevant part to be sent out to you.

 

 

Other components - Filter cartridges, spa pillows, covers and stairs are not included in this warranty.

This warranty does not cover damage due to misuse, abuse, incorrect assembly, improper and irregular maintenance or accident or collision.

 

Examples include, but are not limited to; Damage of surface due to leaving the spa uncovered or due to covering the spa with something other than I Heart Hot Tubs authorized cover, Damage to the surface due to contact with unapproved cleaners or solvents, Damages caused by operation of water temperature outside of the approved 34F – 104F levels, Damage caused by unapproved sanitizers such as calcium hypochlorite, sodium hypochlorite,“tri-chlor”type chlorine or sanitizing chemical that remain undisclosed on the spa surface, Damage due to dirty, clogged or calcified filter cartridge, Damage caused by failure to provide an even, sufficient support of spa, low water level.



2013 MyLine Spa Limited Warranty Only.


Warranty; Limitations of Liability and Damages.

Company offers a limited warranty comprised of replacement of faulty parts and offers no reimbursement for labour of repairs outside any abnormal failure rates to be determined by both parties.

5 years on spa shell: WELLIS warrants the structure of the spa shell against defects in work- manship and material for a period of 5 years, subject to the limitations and conditions listed in this Warranty.

3 years on spa shell surface: The acrylic spa shell is warranted against cracking, blistering or delaminating due to defects in materials or workmanship for three years from the original date of delivery.

2 years on spa plumbing: Spa fittings and plumbing are warranted against leaks due to de- fects in materials or workmanship for two years from the original date of delivery. There is no labour coverage on internal jet parts replacement, cleaning or adjusting.

2 years on standard and optional spa equipment – Balboa Control Systems, Jet Pump(s), Laing Circulation Pump, Heater, Wi-Fi module, IR receiver: The spa equipment systems are warranted against failure due to defects in materials or workmanship for two years from the date of delivery. Fuses, bulbs, and seals are not covered.

2 years on Pulsar hydrotherapy system: The factory installed Pulsar hydrotherapy systems are warranted against failure due to defects in materials or workmanship for one year from the original date of delivery.

2 years on spa cabinets/skirts: The factory installed spa cabinets/skirts are warranted against failure due to defects in materials or workmanship for one year from the original date of delivery.

2 years on ozone generator: The ozone generator is warranted against failure due to defects in materials or workmanship for one year from the original date of delivery.

2 years on audio system components: The factory installed audio components (i.e. power supply, speakers, wires, etc.) are warranted against failure due to defects in materials or work- manship for one year from the original date of delivery. There is no in-field labour service on these items.

2 years on LED lights: The factory installed LED lights are warranted against failure due to defects in materials or workmanship for one year from the original date of delivery.

2 years on UV-C sanitizer lamp: The factory installed UV-C sanitizer lamps are warranted against failure due to defects in materials or workmanship for one year from the original date of delivery.

2 years on I.S.I.S. water disinfection system: The factory installed I.S.I.S. water disinfection sys- tems are warranted against failure due to defects in materials or workmanship for one year from the original date of delivery.

1 year on blower: The blower is warranted against failure due to defects in materials or work- manship for one year from the original date of delivery.

1 year on thermo cover: The thermo cover is warranted against failure due to defects in mate- rials or workmanship for one year from the original date of delivery.

1 year on WELLIS Spa Umbrella: The factory installed WELLIS Spa Umbrellas are warranted against failure due to defects in materials or workmanship for one year from the original date of delivery.

1 year on LCD TV system: The factory installed LCD TV systems are warranted against failure due to defects in materials or workmanship for one year from the original date of delivery.

90 days on skimmer house: Skimmer houses are subject to water chemistry variation and are warranted for ninety days from the original date of delivery. NO warranty on filters, spa pillows and skimmer house tops.



WARRANTY PERFORMANCE


1. This warranty does not cover cleaning or adjusting spa or for customer error in following correct procedures.

2. WELLIS Magyarország Kft. reserves the right to substitute a spa or component of equiv- alent value, either new or factory reconditioned and any such repair or replacement shall assume as its warranty only the remaining portion of the warranty on the original product.

3. WELLIS Magyarország Kft. is not liable for any costs associated with in-ground, in-deck, or in-home installations or removal. Costs associated with installations other than standard residential portable spa use will be the sole responsibility of the spa owner. The spa owner is responsible for any freight and/or delivery and set up charges for a replacement spa.

4. The radio reception is not covered under warranty due to the following: The radio signal reception may be impaired by the positioning of the spa next to or near structures, high power lines, main power lines or metallic towers. The signal reception may be impaired if the spa is located near hills or it is in a valley or simply outside the broadcasting range of the radio stations. The position of the spa and radio may be “out of phase with the bandwidth” or the radio frequency. External signal reception assistance may be required and is not part of this warranty.

5. WELLIS Magyarország Kft. shall not be liable for any incidental or consequential damag- es for breach of any expressed or implied warranty, breach of contract, negligence, strict liability, or any other legal theory related to this product. All consequential expenses including loss of use, damages, or contingent liabilities arising out of any alleged defi- ciencies of the spa are specifically excluded from this warranty.

6. Warranty coverage is only extended to the original buyer. Spas purchased from anyone other than a current WELLIS Spas Authorized Dealer are specifically excluded from any warranty coverage. To obtain warranty service, please notify your WELLIS Spas Author- ized Dealer in writing within 14 days of the problem (with problem details, original proof of purchase).

7. The Authorized Dealer will repair or replace any component found defective under the terms of this warranty – and permitted by WELLIS Magyarország Kft. Travelling expenses may apply outside of every European cities.

8. If the Authorized Dealer doesn`t supply the customer with proper service, please notify WELLIS Magyarország Kft. by mail within 10 days of the problem.

9. Electrical connection: All electrical connections are required to be done by a qualified electrician solely. The spa has to be connected to separate current circuit equipped with suitable power switch and life safety relay. Omission of these electrical conditions/re- quirements entails immediate loss of the warranty.

10. Water connection: All water connections are required to be done by a qualified plumber solely. If the spa is placed indoor make allowances for the following special require- ments: The water accumulates around the spa so the socket cover has to be in posses- sion of a suitable drainage. This arrangement hinders the water in collecting.

11. WELLIS Magyarország Kft. offers a limited warranty as described in the Warranty Letter.

12. Warranty claim is enforceable with this warrant letter. Irregular establishing of this warrant letter doesn`t affect to the validity of warranty obligation. If customer doesn`t get this warrant letter from the Authorized Dealer, it doesn`t affect to the validity of warranty obligation.



SPA WARRANTY COVERAGE WILL BE VOID UNDER THE FOLLOWING CONDITIONS


1. If damages caused by inefficient maintenance of water and/or chemical dosage. Terms of water hardness (limits): between 6-10 German degrees.

2. If the spa surface or equipment has been damaged or discoloured as a result of im- proper water chemistry maintenance, including sanitizers such as trichlor type chlorine, calcium hypochlorite, sodium hypochlorite, and any other chemicals or a chemical dispenser that may rest on the spa surface. Some household cleaners can damage the spa shell or equipment and will void this warranty completely. Use only products that are recommended for spas.

3. If damage to the spa has resulted from an Act of God, force majeure, moving of the spa, improper installation, unstable power conditions, customer negligence, customer abuse, weather and sunlight damage or damage caused in shipment.

4. If damage to the spa has resulted from operation outside – temperature exceed 45°C.

5. If the spa has been subjected to any alterations, after-market product installations, mis- uses, abuses, or if any repairs are attempted by anyone other than its authorised dealers.

6. If damage to the spa has resulted from improper use of thermo cover.

7. If damage to the spa has resulted from clogged, dirty and/or clogged filter. The spa war- ranty will be void if the owner does not follow all the instructions in the owner’s manual regarding the proper use and care of the spa. Warranty doesn`t apply to filters!

8. If damage to the spa has resulted from improper electrical installation, voltage drop, peak voltage and/or operation is outside the pale of + / - 10% voltage range.

Electrical conditions:

For electrical installation it is required to build a 30mA circuit breaker (life safety relay), which is just connected to the spa (not allowed to connect any other devices). This 30 mA circuit breaker is not permitted to be installed in the same place as the spa. Required to install IEC, RCCB system in spa`s common surroundings.

Length of cable is 3 meters at the place of spa installed.

It is obligatory to observe all information, details and requirements which are in the product`s installation diagram regarding electricity demand and drain installation. These information can be found in the user manual, or able to download from www. wellis.eu. If you didn`t get the document from your dealer, please contact support@ wellis.eu.

If damage to the spa has resulted from debris in jets (i.e. sand, dirty calcium, leaves etc.).

9. Warranty doesn`t extend to the waste water manifold (drain hose), pillows, filters, bulbs

and/or pump sealing.


LIMITATIONS


The Warranty expressions specified excludes any other implied or oral undertakings. Purchas- ers also have current rights under statute which will be respected by WELLIS Magyarország Kft. After a period of 12 months, for the purpose of assessing WELLIS Magyarország Kft. liability, all aspects covered by this Warranty will be treated on a pro-rata basis. WELLIS

Magyarország Kft. or its agents will not be liable for any incidental or consequential loss or injury. Nor will WELLIS Magyarország Kft. be liable for costs associated with but not limited to building alterations or finishes and under no circumstances will be liable for greater expense than the amount paid for the product.




THE SPA OWNER MUST DO EVERYTHING STATED IN THE SPA OWNERS MANUAL AND WARRANTY LETTER TO SAFEGUARD AND MAINTAIN THE SPA!

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INFORMATION

Terms and Conditions, Warranty information.

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Contact Us

Atlantic Spas, Cotton Court, Church Street,

Preston, Lancashire.

PR1 3BY


+44 (01772) 439 005

info@atlanticspas.co.uk

OPENING HOURS

Monday - Friday: 9am - 8pm

Saturday: 9am - 8pm

Sunday: Closed

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